Process

The BRS Philosophy

Working with Brooklyn Resume Studio means always having a direct relationship and open communication with the team member writing your resume. We stand behind the quality of each document, so you can be sure that you’re receiving the value and product you paid for.

How Does It Work?

Most resume projects begin with an initial intake call to gather the initial requirements for the project, and set expectations for the rest of the engagement, including delivery timelines, revisions process, follow up, and support. The general process is laid out below.

If you are ready to move forward, please reach out to setup your initial intake call.

Initial Call

Our initial intake call typically lasts about an hour, during which time we will talk about your current situation, what challenges you’re experiencing with the resume, or in your search, what kinds of positions you’re targeting, and discuss your background in more depth. This is really our strategy session to determine how you want to position yourself to potential employers, and what key points you would like the resume (and other materials) to communicate about you.

Don’t worry if you’re not used to talking about yourself – that’s normal!  Part of the job is to ask the right questions, and draw out the necessary information needed in order to make you sound great on paper!

And while we do realize that great job opportunities might pop up while we are working on the resume, we cannot speed up the timeline once we’ve already begun work, as we have a very specific schedule that we need to stick to in order to produce the best work for you!

Timelines

Typical turnaround time for documents after completing the initial kickoff call is 5-7 business days (cover letters and other documents may require less time). During our initial intake call, we will set an expected deadline for each document. And while we do our best to stick as close as possible to those timelines (the job search process moves quickly, after all!), our main objective is to deliver a product that reflects the level of quality for which we are known, and for which you have paid.

Response Time

Please allow 48 hours response time for all inquiries, questions, and feedback – email is the best method of contact in these cases.

Brooklyn Resume Studio generally operates Monday through Friday during normal business hours, and can occasionally accommodate evening hours for scheduling intake calls. Please inquire about availability.

Revisions

Two rounds of revisions are included for each document in the resume writing package you purchase. There is flexibility as long as the scope of the project does not change after the documents are written. The goal is to deliver a resume or document that you’re fully confident presenting to the world, and that you feel markets your value effectively.

In order to ensure timely delivery of the finalized documents, it is requested that all revisions and feedback be provided within 1 week, at which point, general turnaround time for revised drafts is 2-4 business days. Please note that, while you may certainly take additional time to review any and all documents, it may take a slightly longer timeframe to turn around your revisions as a result (typically a week-plus).

Former clients are always encouraged to come back for revisions, updates, or changes as their career progresses, whether it’s creating a new version of a cover letter, or updating a new position on the resume. Very minor revisions often do not incur additional charges, while those requiring a little extra work are typically billed at our hourly consulting rate.

Communication Methods

Email is always the easiest and quickest way to follow up questions and revisions, and phone calls are generally reserved for our initial intake session in order to keep things on schedule. You may provide your feedback either in an email or marked up directly in the document.

Upgrades

In most cases, if you’ve purchased a resume package and within 6 months would like to upgrade to the next level option, package pricing will be honored for an upgrade, versus charging full price.

Payment Policy

Payment is required within 72 hours of scheduling your initial call in (or prior to your intake call, if less than 72 hours after booking) order to confirm our appointment. If you have questions as to which option may be best for you, please feel free to reach out.  Unfortunately, the work cannot begin until payment is finalized, and failure to do so in a timely manner may result in forfeiting your appointment time. All major credit and debit cards are accepted via secure checkout.

Satisfaction Policy

Because there are multiple variables involved in the success of the job search process, it is impossible to offer a one-size-fits-all guarantee based on numbers or timelines. However, if you are unsatisfied with your final product, we will continue to work with you to find a solution and get it to a place that you are happy with. We encourage you to provide your feedback and take advantage of the revision process.

Additionally, if you feel that you aren’t receiving an appropriate level of response to your resume after working together, come back within 3 months and we will re-evaluate the document to see if there is anything we can tweak for better results.

Refunds cannot be granted in the event that you choose not to utilize any or all parts of the purchased service, or if you do not utilize services within 12 months. If there is any discrepancy in the quality of the service you receive, we ask that you contact me directly, as we are always happy to try to work with you to resolve any questions or concerns.

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