Frequently Asked Questions

WHY WORK WITH BROOKLYN RESUME STUDIO?

We are a concierge service for the busy professional seeking expertise and personalized guidance around career transition, personal brand marketing, and job search strategy.

WHAT IS YOUR SUCCESS RATE?

We have written resumes for over 2000 clients with a 95%+ satisfaction rate. We are always willing to work with you until you have a product that you are fully confident using and that you feel reflects the value of your investment. Scroll down to read about our satisfaction guarantee.

HOW IS BRS DIFFERENT THAN OTHER RESUME & CAREER CONSULTING COMPANIES?

We are writers, storytellers, designers, and career experts, rolled up into one. The BRS team comes from a range of HR, recruiting, and career consulting backgrounds, and together brings years of expertise working with leading brands, corporations, agencies, and startups. Aside from knowing what to look for and what kind of language to use, we are very aware of what goes on in today’s job market from a hiring perspective.

Working with BRS is a partnership. Our work goes beyond asking a few questions and rewriting a document. It’s about understanding who you are as a person, your current challenges, your goals and interests for the next phase of your career, and how to create a cohesive brand message around the value (skills, experience, knowledge) that you bring to the table.

And unlike most resume companies, we understand the importance of balancing attractive visual design with exceptional content and offer custom branded design services in addition to resume writing and content development. All of our resumes are custom designed to fit your industry and background.

CAN I SEE SAMPLES OF YOUR WORK?

We have worked with clients across all industries, specialties, and levels. View examples of work here.

Our Process

WHAT IS YOUR PROCESS?

The process begins with scheduling our initial kickoff call. Payment is required upfront for all projects, at which point you will be directed to our booking calendar to schedule your Initial Intake Interview. Following the call, the turnaround time for the initial documents is 5-7 business days. You can learn more about our process here.

We are generally available Monday through Friday during normal business hours. Unfortunately, we cannot provide weekend appointments at this time.

WILL BRS BE ABLE TO ACCOMMODATE MY BUSY SCHEDULE?

All work is done via phone and email. We conduct an in-depth Initial Intake Interview (60-70 minutes) with every client via phone to make sure we understand your background, your challenges, your interests, and what you’re targeting, so that we can create the best possible product for you. The final product is delivered via email, and you always have a chance to provide feedback and receive several rounds of revisions.

CAN I UPGRADE MY RESUME PACKAGE AFTER I PURCHASE?

You can upgrade your resume package within 6 months of purchase for the difference in the package price.

WHAT IS YOUR TURNAROUND TIME?

Turnaround time is typically 5-7 business days following completion of the initial intake interview. Please contact us first if you have a specific timeline to ensure we can accommodate you.

Who We Work With

Does BRS Work with Clients Across the US?

We work with clients across the U.S. and internationally. All services can be provided remotely via email and phone.

I WANT TO TRANSITION CAREERS, CAN BRS STILL HELP ME?

We are experts in career transition. We’ve written resumes for just about every industry and welcome candidates from all backgrounds. Our specialty is working with individuals who are navigating transition – including those re-entering the job market, moving out of self-employment, or changing careers.

Additionally, we work extensively with high-level creative professionals, with emphasis on advertising, marketing, design, and fashion. 

DOES BRS OFFER A DISCOUNT FOR U.S. MILITARY MEMBERS?

We provide a 10% discount to active duty, reserve, and retired members of the U.S. Military. Please contact us for details.

Policies

DO YOU GUARANTEE RESULTS?

We present a final product that reflects our knowledge and expertise and that we believe to be the best solution for your situation. There are many variables in the job search process that are outside of our control. But we do guarantee that we will work with you through the revisions process until we have a finalized product that meets your needs and makes you feel confident.

Please allow a 60-day window following completion of the process to gauge results. At that point, if you feel the response rate is less than expected, we will do a follow-up review of the materials based on the frequency and roles you’ve applied to. Refund requests will only be considered after completion of the revisions process and follow-up review.

All documents go through a comprehensive proofing process. However, clients are responsible for ensuring the final and complete accuracy of the documents.

WHAT IS YOUR PAYMENT POLICY?

Payment is required in full in order to book an appointment. All major credit and debit cards are accepted via secure checkout.

WHAT IS YOUR CANCELLATION POLICY?

  • Resume packages are non-refundable and good for a period of 6 months from purchase.
  • A refund may be granted if requested within 24 hours of purchase.
  • We cannot provide refunds for missed appointments or cancellations.
  • We do not provide refunds for unused portions of a resume package. Packages may be transferable to another individual.
  • If you need to reschedule your appointment, please contact us and we will do our best to accommodate you based on our next availability.

Interested in Working With Us?

Contact Us